Frequently Asked Questions(FAQ)
WEZO is a Rental Service that allows parents to borrow high-quality toys and books for their children, promoting learning and fun while saving money and reducing clutter.
Customers can browse our collection online or in-store, select items, and rent them for a specified period. Items can be picked up or delivered to your doorstep.
Our standard rental period is Two weeks. You can extend the rental duration by requesting an extension before the due date (subject to availability).
Rental prices vary depending on the item. We offer different Membership and Subscription Plans
Individual rental options to suit your needs.
Yes, all our toys and books go through a strict cleaning and sanitization process before being rented out again.
Minor wear and tear is expected, but if an item is significantly damaged or lost, a replacement or repair fee may apply.
➤ If you have opted for only a Subscription Plan, you will be charged for damages.
➤ However, if you are a WEZO Membership- Member, you will not be charged any damage fees.
Yes, we provide convenient home delivery and pickup services.
➤ If you have a Subscription Plan, a small fee will be applicable for delivery and pickup.
➤ However, if you are a WEZO Membership- Member, home delivery and pickup will be absolutely free.
The limit depends on your Subscription Plan. Check our plans for details on how many items you can borrow at a time.
You can return items by dropping them off at our store or scheduling a pickup service. Please return them on time to avoid late fees.
Yes, you can exchange your rented toys or books before the rental period ends.
➤ If you have a Subscription Plan, an exchange fee will apply.
➤ However, if you are a WEZO Membership -Member, you can exchange items anytime for free.